Shipping and Delivery
How long does shipping take?
Shipping typically takes 3-5 business days for standard delivery within the U.S. Expedited shipping options are available at checkout for faster delivery.
Do you offer expedited shipping?
Yes, we offer expedited shipping options, including 2-day and overnight shipping. You can select your preferred option during checkout.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email, which you can use to monitor the status of your delivery.
What are the shipping costs?
Read reviews from other customers and check product ratings before purchasing. Choosing products from reputable brands or sellers can also help ensure quality.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times will vary depending on the destination.
Product Information
Can I see more photos of the products?
Are the materials used in your products eco-friendly?
Are your products customizable?
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most items, provided they are unused and in their original packaging. Customized items are non-returnable.
How do I return a product?
To return a product, please visit our Returns Center on the website, where you can print a return shipping label and get instructions on how to send the item back.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item.
Are there any items that are non-returnable?
Yes, customized items, sale items, and certain personal care products are non-returnable. Please check the product page for return eligibility.
Payment and Security
What payment methods do you accept?
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure your transaction is secure.
Do you offer any discounts or promotions?
Yes, we frequently run promotions and offer discounts. Sign up for our newsletter to stay updated on the latest deals.
Can I use multiple discount codes on a single purchase?
Unfortunately, only one discount code can be applied per order. Choose the code that gives you the best deal!
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, perfect for any occasion. You can purchase them directly from our website.
Order Issues
What should I do if I received a damaged item?
We’re sorry to hear that! Please contact our customer service team within 48 hours of receiving the damaged item, and we’ll arrange a replacement or refund.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can modify or cancel orders before they are shipped.
What if I received the wrong item?
If you received the wrong item, please reach out to our customer service team, and we’ll send you the correct item along with a prepaid return label for the wrong one.
Can I add items to an existing order?
Unfortunately, once an order is placed, we cannot add items to it. You will need to place a new order for additional items.
Contact Information
How can I contact customer service?
What are your customer service hours?
Our customer service team is available Monday through Friday, from 9 AM to 6 PM EST.
Do you have a physical store location?
Currently, we operate exclusively online, but we’re always here to assist you through our website and customer service channels.
Can I request a call-back from customer service?
Yes, you can request a call-back by filling out the form on our Contact Us page. We’ll get back to you within one business day.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eader to assist you.